FAQ
What is your return policy?
Our return policy is designed to ensure customer satisfaction while maintaining the integrity of our products and services.
Please note that custom jewelry orders are non-returnable, as each piece is crafted uniquely to your specifications; therefore, all sales are final. However, for in-stock items, we offer the flexibility of in-store credit within 30 days of purchase.
What guarantees do you offer?
We stand behind the quality of our workmanship. Your satisfaction is our priority. Each piece comes with a guarantee of authenticity and enduring beauty.
What promises do you make to your clients?
We promise to deliver exceptional craftsmanship and unparalleled service. Your experience with Canadian Expert Jewellery will be nothing short of extraordinary.
Do you offer complimentary services?
Yes, we provide complimentary cleaning for custom jewellery pieces purchased with us before significant events such as weddings or parties. Additionally, for custom jewellery, we offer a one-time free ring resizing or cleaning if done by us!