The CEJ Promise is a commitment to thoughtful, bespoke jewellery, transparent guidance, and uncompromising craftsmanship. Every piece is designed and built with care, using high-quality materials, ethically sourced diamonds and gemstones, and a meticulous attention to detail. Clients receive education, options, and honest advice at every step so the final piece feels as good as it looks.

Canadian Expert Jewellery focuses on one-on-one, appointment-based service for custom engagement rings and fine jewellery. Designs are tailored around each client, diamonds and gemstones are curated specifically for each project, and communication is clear and detailed from first sketch to final polish. The goal is to provide the feel of a private jeweller with the standards of a high-end luxury house.

CEJ is based in London, Ontario, serving local clients in person and clients across Canada and the United States through virtual consultations and insured shipping. Whether the ring is designed in person or remotely, the level of detail, communication, and care remains the same.

Yes. CEJ creates fully custom engagement rings and custom jewellery, and also offers a curated selection of ready-made pieces that are available for immediate purchase in-store and, in many cases, online.

Yes. All natural diamonds are sourced through trusted, conflict-free channels that follow the Kimberley Process, and lab-grown diamonds and gemstones are acquired from reputable, transparent suppliers. Canadian-mined diamonds can also be sourced on request.

The process begins with a consultation to understand the story, style, and budget. From there, suitable diamonds or gemstones are curated, a custom design is created (often with CAD renderings), refinements are made, and the ring is crafted once the design is fully approved. The result is a one-of-a-kind engagement ring designed specifically for the wearer.

Most custom engagement rings are completed in approximately 3–6 weeks, depending on the complexity of the design, stone availability, and time of year. For very intricate designs or highly specific stones, additional time may be recommended.

Yes. An inspiration photo, Pinterest board, or social media image is a great starting point. The design is then tailored to the client’s preferences, hand shape, and lifestyle, ensuring the finished ring feels unique and well-balanced rather than an exact copy.

In many cases, yes. Heirloom diamonds or gemstones can often be reset into a new design, and existing gold may be reusable or credited depending on condition, karat, and design requirements. All stones are carefully inspected to ensure they are suitable for long-term wear.

Yes. The setting can be engineered so a wedding band sits tight and flush against the engagement ring, whether the future band is straight, curved, or diamond-set.

CEJ designs and crafts custom wedding bands, eternity bands, anniversary rings, pendants, bracelets, earrings, signet rings, and meaningful one-off pieces such as name necklaces or family jewellery.

Yes. Heirloom pieces can be carefully taken apart, with stones reset into updated designs that feel current while still honouring the original sentiment and history.

Once the concept is discussed, a detailed sketch or CAD rendering is created. Clients review the design from multiple angles, request any refinements, and approve the final version before production. No piece is made until the design is clearly understood and approved.

Yes. CAD design is part of the custom process. Minor refinements are generally included; if a complete redesign is requested after approval, an additional design fee may apply.

Yes. Engagement rings and wedding bands can be designed together so they sit perfectly, share design details, and form a cohesive set.

Both are real diamonds with the same crystal structure and visual beauty. Natural diamonds form in the earth over millions of years, while lab-grown diamonds are grown in advanced facilities. Lab diamonds typically offer more size or quality for the same budget, while natural diamonds offer rarity and traditional long-term value.

Oval, radiant, round, and pear-shaped diamonds are currently among the most requested, along with elongated cushions and emerald cuts. The best shape is the one that complements the wearer’s style and hand.

Priority is given to cut quality, light performance, and overall proportions. Colour and clarity are balanced with budget, focusing on stones that look bright, clean to the eye, and full of life in real-world lighting—not just on paper.

Yes. Centre diamonds are accompanied by grading reports from respected laboratories such as GIA or IGI. These reports outline the diamond’s specifications and provide an extra layer of transparency.

Yes. CEJ works with a range of coloured stones including sapphires, rubies, emeralds, and other fine gemstones, in both natural and lab-created options where appropriate.

Consultations can be booked online or by contacting CEJ directly. Both in-person and virtual appointments are available to accommodate local and out-of-town clients.

Inspiration photos, screenshots, ring or jewellery ideas, a general budget range, and ring size (if known) are helpful. Even if nothing is prepared, the consultation is structured to guide clients step by step.

Yes. Many clients design their engagement rings and custom jewellery remotely using video calls, detailed photos, videos, and digital design approvals. Completed pieces are then shipped fully insured.

Absolutely. Many clients bring someone whose opinion they trust. The experience is designed to be relaxed, private, and collaborative.

That is very common. The consultation focuses on education first—explaining shapes, settings, metals, and diamonds in clear terms, then narrowing down options until everything feels comfortable and exciting, not overwhelming.

Custom pieces generally take around 3–6 weeks once the design is approved and stones are confirmed. Certain complex designs or special orders may require additional time.

Rush timelines are sometimes possible depending on the design and stone availability. If a specific date is approaching, this should be discussed as early as possible so expectations can be set clearly.

Yes. CEJ ships throughout Canada and much of North America using secure, insured, trackable services.

Yes. Shipments are fully insured, carefully packaged, and sent in discreet outer packaging so the contents are not obvious.

Starting 4–8 weeks before the desired date is recommended. For very custom projects or peak seasons, additional lead time is ideal.

A best estimate can be made based on photos, existing rings, or averages. After the proposal, the ring can be resized to the correct size within the CEJ complimentary resizing policy.

Yes. CEJ engagement rings include one complimentary resize within the specified timeframe detailed in the terms and conditions.

Full-eternity and some intricate designs are more limited in resizing options. In these cases, extra care is taken in the initial sizing and, if needed, remake or partial adjustments may be discussed.

Yes. Settings can be designed with a lower profile, smoother edges, and thoughtful proportions for clients with active lifestyles or specific comfort preferences.

In-person measurements use professional sizing tools. Remote clients may use a CEJ sizing guide or ring sizer and are guided through the process to minimize error.

Pricing reflects the chosen diamond or gemstone, metal type and weight, design complexity, and craftsmanship. Each quote is tailored to the specific project rather than a flat template.

A non-refundable deposit is required to begin design work and stone sourcing. The exact amount is outlined in the proposal before any charges are taken.

Once design work, CAD, or sourcing has started, deposits are non-refundable as outlined in the CEJ terms and conditions.

Yes. Structured payment options may be available, allowing the project cost to be spread out during the design and production timeline. Details are reviewed during the consultation.

Custom pieces are final sale, as they are crafted specifically for each client. Ready-made items may have limited exchange or return options within a defined period, provided the piece is unworn and in original condition, as detailed in the store policy.

The CEJ warranty covers craftsmanship issues on eligible pieces, such as manufacturing defects in the setting, under the conditions outlined in the warranty and terms. It does not cover loss, theft, excessive wear, or damage caused by impact or work done by other jewellers.

Eligible CEJ engagement rings include complimentary lifetime cleaning and inspection. During these visits, stones, prongs, and overall integrity are checked so the ring can be worn with confidence.

If a stone appears loose, the ring should be brought in (or shipped, if remote) for inspection as soon as possible. If the issue is determined to be related to craftsmanship under the CEJ warranty conditions, appropriate corrective work will be provided. Damage from impact, snagging, or wear is assessed on a case-by-case basis.

CEJ focuses in-store on cleaning, prong checks, and general inspection. Rhodium plating and more complex refinishing work can often be arranged through trusted partners, with timelines and fees discussed in advance.

Yes. CEJ offers an upgrade program on qualifying lab-grown and natural engagement rings originally purchased from CEJ with GIA or IGI certification. When upgrading to a new ring or centre stone of at least double the original purchase amount (before tax), the original eligible diamond value is applied as a credit, subject to inspection and current terms and conditions.

Yes. CEJ engagement rings and qualifying custom pieces include a detailed appraisal suitable for insurance purposes, listing metal details, stone specifications, and replacement value.

Yes. Certified centre stones are accompanied by their original laboratory grading reports (for example from GIA or IGI).

Jewellery insurance is strongly recommended to protect against loss, theft, or major damage that falls outside standard warranty coverage.

Yes. CEJ can suggest insurance providers that specialize in jewellery coverage so clients can compare options and choose what suits them best.

Yes. Updated appraisals can be arranged to reflect current market values, which may be advisable periodically for insurance purposes.

Yes. CEJ offers a curated selection of ready-made fine jewellery pieces, including earrings, necklaces, bracelets, rings, and gift items that can be purchased and taken home the same day.

In some cases, yes. Options may include engraving, minor adjustments, or pairing with custom elements. Feasibility depends on the specific item and design.

Higher-value ready-made items may include an appraisal or certificate where appropriate.
Details are provided at the time of purchase.

Same-day or quick turnaround resizing may be available for certain ring designs, depending on structure and current workshop schedule. Timelines are confirmed at the time of purchase.

Yes. Pieces are presented in premium packaging suitable for gifting, reflecting the CEJ luxury experience.